If you press the power button but the battery case does not charge your phone, please check the following:
- For most cases, make sure you press and hold the power button for two to three to start charging.
Make sure that the battery for the case still has charge left, and recharge it if necessary.
- Your phone is not yet fully charged. Charging will time out if your phone battery is full.
- Refer to the User Guide for more detail.
If you followed these steps but it still does not charge, please get back to us for return if it is within the return period or for exchange if under warranty.