MobilePal Support Portal
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
US & CA: (800) 299-2599
Product Features and Troubleshooting
Battery Charging Cases
Where can I find the user manual for the MobilePal iPhone Battery Charging Cases?
How to take off the SlimFit battery charger case for iPhone 6/6 Plus?
Will the MobilePal Battery Charging Case protect my iPhone if dropped?
Can I charge the battery case and the phone simultaneously?
My iPhone battery case charges very slowly. What might be wrong?
See all 9 articles
Where can I find the user manual for the MobilePal Gen-2 Qi Wireless Power Bank?
Where can I find the user manual for the MobilePal 3-Coil Premium Qi Charging Pad?
What is wireless charging? What standards are available?
Which smartphones are compatible with Qi wireless charging?
My phone has an integrated Qi wireless receiver. Will wireless charging still work with a case on my phone?
See all 19 articles
Wireless Charging Receivers
Where can I find the user manual for the MobilePal iPhone 6/6 Plus Qi Receiver Case?
How do I install the MobilePal iPhone 6/6s or 6/6s Plus screen protector?
Are MobilePal Qi receivers/cases compatible with my 2015 or newer Toyota vehicle with factory installed Qi Charging Pad?
Are MobilePal Qi wireless receivers/cases for iPhone 6/6s and iPhone 6/6s Plus compatible with the factory installed charging pad in my 2015+ GM Vehicle?
What material is the MobilePal Qi wireless charger receiver case made from?
See all 7 articles
Smart Power Banks and Chargers
Where can I find the user manual for the MobilePal 20K LED Smart Power Bank?
Can I keep the universal power bank plugged in continuously?
When charging the power bank with a 2A USB power adapter, will I get fewer charge cycles than the normally advertised 500+?
What dose Battery Cycle Life mean? What is the battery cycle life for MobilePal power banks?
Headphones and Accessories
My headset or headphones do not fit through the opening of my phone case. What should I do?
Can I use the MobilePal 4-pole audio jack extender with normal 3-pole headphones?
Can I use headsets designed for the iPhone with Android smartphones?
Does the MobilePal 4-pole audio jack extender allow using Apple earpods with Android phones?
Do the MobilePal audio jack extenders allow me to use an external microphone?
See all 6 articles
Where can I download the User's Guide for the MobilePal Bluetooth keyboard?
How do I pair my Bluetooth keyboard to my iPad?
Can I type in languages other than English with the MobilePal Bluetooth keyboard for iPad?
What are the keyboard shortcuts on the MobilePal Bluetooth keyboard case for iPad and iPhone?
Does the MobilePal Flip360 keyboard case only fit the iPad Air 2?
See all 6 articles