MobilePal Support Portal
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US & CA: (800) 299-2599
New Product Announcements
How can I stay informed about new MobilePal products?
How does MobilePal assure product quality?
Does the manufacturer's warranty cover accidental damage?
I have a defective product. How do I receive warranty service?
Product Features and Troubleshooting
Battery Charging Cases
Where can I find the user manual for the MobilePal iPhone Battery Charging Cases?
How to take off the SlimFit battery charger case for iPhone 6/6 Plus?
Will the MobilePal Battery Charging Case protect my iPhone if dropped?
Can I charge the battery case and the phone simultaneously?
My iPhone battery case charges very slowly. What might be wrong?
See all 9 articles
Where can I find the user manual for the MobilePal Gen-2 Qi Wireless Power Bank?
Where can I find the user manual for the MobilePal 3-Coil Premium Qi Charging Pad?
What is wireless charging? What standards are available?
Which smartphones are compatible with Qi wireless charging?
My phone has an integrated Qi wireless receiver. Will wireless charging still work with a case on my phone?
See all 19 articles
Wireless Charging Receivers
Where can I find the user manual for the MobilePal iPhone 6/6 Plus Qi Receiver Case?
How do I install the MobilePal iPhone 6/6s or 6/6s Plus screen protector?
Are MobilePal Qi receivers/cases compatible with my 2015 or newer Toyota vehicle with factory installed Qi Charging Pad?
Are MobilePal Qi wireless receivers/cases for iPhone 6/6s and iPhone 6/6s Plus compatible with the factory installed charging pad in my 2015+ GM Vehicle?
What material is the MobilePal Qi wireless charger receiver case made from?
See all 7 articles
Smart Power Banks and Chargers
Where can I find the user manual for the MobilePal 20K LED Smart Power Bank?
Can I keep the universal power bank plugged in continuously?
When charging the power bank with a 2A USB power adapter, will I get fewer charge cycles than the normally advertised 500+?
What dose Battery Cycle Life mean? What is the battery cycle life for MobilePal power banks?
Headphones and Accessories
My headset or headphones do not fit through the opening of my phone case. What should I do?
Can I use the MobilePal 4-pole audio jack extender with normal 3-pole headphones?
Can I use headsets designed for the iPhone with Android smartphones?
Does the MobilePal 4-pole audio jack extender allow using Apple earpods with Android phones?
Do the MobilePal audio jack extenders allow me to use an external microphone?
See all 6 articles
Where can I download the User's Guide for the MobilePal Bluetooth keyboard?
How do I pair my Bluetooth keyboard to my iPad?
Can I type in languages other than English with the MobilePal Bluetooth keyboard for iPad?
What are the keyboard shortcuts on the MobilePal Bluetooth keyboard case for iPad and iPhone?
Does the MobilePal Flip360 keyboard case only fit the iPad Air 2?
See all 6 articles
FAQs for Amazon Orders
Order Information on Amazon
I ordered an incorrect item on Amazon. How can I cancel it?
I need an invoice for my order on Amazon UK?
Shipping and Tracking on Amazon
How do I track my order on Amazon.com?
How do I track my order on the Amazon Canada site?
How do I track my order on the Amazon Amazon UK site?
An item was missing from my shipment fulfilled by Amazon.
Why does my order display “preparing shipment” for an extended time?
See all 10 articles
Return or Exchange on Amazon
How do I return or exchange an item on Amazon.com?
How do I return or exchange an item on the Amazon Canada site?
How do I return or exchange an item on the Amazon UK site?
I received a defective product for my Amazon order. How can I exchange it?
I purchased MobilePal product on Amazon.com and shipped it overseas. How do I return or exchange the product?
See all 8 articles
How do I edit or remove feedback that I left?
How do I leave a feedback for my order on Amazon?
FAQs for eBay Orders
Order Cancellation on eBay
I have ordered an incorrect item on eBay. How can I cancel it?
Shipping and Tracking on eBay
Where do you ship your order from?
Can I pick up my order from your location?
Do you ship internationally outside of the U.S. on eBay?
My shipping address is outside of the United States, but the package was shipped to a U.S. address.
Returns and Refunds on eBay
I have returned a product on eBay. Where is my refund?
Do you charge restocking fees for returns on eBay?
MobilePal Reviewer Program
What is the MobilePal VIPRe program?
Do I need to pay for the product sample?
Are the samples prototypes or final products?
What if I have additional questions about the VIPRe program?
Who is eligible to join the VIPRe program?
How do I join the MobilePal VIPRe program?
What happens with my information?
I have submitted my application. What happens next?